What payment methods do you accept?

We accept all major credit cards.

What are your hours of operation?

Monday - Friday: 9:00am to 5:00pm EST.

Yes. Our entire site is regularly scanned for any security risks and your online purchase is kept secure by Shopify’s 256-bit SSL certificates for all pages, content, and data. SSL is industry standard security technology for establishing an encrypted link between a web server and a web browser, ensuring that the data that passes between them remains private. Our ordering process is 100 percent secure from beginning to end.

Is my order subject to state sales tax?

Orders shipped in the USA are subject to state and local sales tax. This does not include the subtotal after coupons have been applied.

Do you accept Insurance or Medicare?

We do not have any type of relationship with insurance companies and do not bill insurance companies. By remaining independent of insurance companies, we can maintain persistently low prices for our customers. That is not to say that you can't get reimbursed. We do e-mail the order receipt to every customer once the order is placed online. From there, the customer can use this invoice to submit it to the provider for reimbursement. Of course, we can't guarantee reimbursement because that is between the customer and the provider.

How do I place an International order?

For all international orders, export, and distribution please contact our sales team at: service@directmedical.com

HOW DO I RETURN/EXCHANGE AN ITEM?

You can start your return/exchange here https://directmedical.com/pages/returns

Do you have a catalog?

We are sorry, but we do not carry a catalog. We are continuously adding products to the site so it is impossible for us to have an accurate catalog to distribute to our customers. We just ask our customers to check our website for price and availability.

Why are your prices so low?

We keep our prices low by being an online company and not having the added expense of a retail store. We run on slim margins, but we are very confident that by providing excellent products and services we will continuously get repeat business from our satisfied customers.

Do you send out samples?

We are sorry, but we do not send out samples. We do suggest that you purchase the smallest quantity available to make sure that the product is what you are wanting. If you contact the manufacturer directly, sometimes they might send you out a sample.

HOW DO I CHANGE THE EMAIL ADDRESS ON MY ACCOUNT?

Because your email address is your account identifier, you unfortunately cannot change it on your account. If you absolutely must change your email address, you will need to contact customer service. However, since your orders are linked to the previous email address, your previous orders will only be accessible with the old email address.

HOW DO I FIND THE STATUS OF MY ORDER?

You can find the status of your order by visiting our Track Order page.If you provided us with an email address when you registered with Direct Medical, you will receive an email notifying you that your order has shipped. You should receive an email with tracking information within 24 hours of submitting your order.

WHY AM I MISSING AN ITEM FROM MY ORDER?

We frequently ship from multiple warehouses, particularly when an order includes high quantities of a single item or includes items from more than one manufacturer. Due to this practice, there is a possibility that you may receive multiple packages from one or more of our warehouses. Before you call us with concerns, please check your email shipment notification or online order status. There may be more than one tracking number associated with your order Track your order here https://directmedical.com/apps/parcelpanel.

WHY DIDN'T I GET A CONFIRMATION EMAIL FOR MY ORDER?

First, check your spam settings and make sure that you are able to receive emails from service@directmedical.com . If you still cannot find a copy of your invoice, click the following link to Track your shipment https://directmedical.com/apps/parcelpanel.

MY ORDER STATUS STILL SAYS PROCESSING - WHY IS THERE NO TRACKING?

Your order status will change to Complete once we upload your tracking number(s). We strive to ship orders as quickly as possible. In most cases, your order will ship within 24 hours, although we may not have a tracking number uploaded until the following day. All orders are processed daily, Monday through Friday, at 3:00 P.M. EST. If your order was placed after 3:00 P.M. EST it will not be processed until the following day and tracking may be delayed an additional 24 to 48 hours. Our average order arrives in 2 days, so it is not uncommon for you to receive your order before tracking is uploaded.

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Ambulatory Accessories
Canes
Crutches
Raised Toilet Seats
Rollators
Safety and Grab Bars
Transfer Equipment
Walkers
Wheelchairs

Apparel Accessories
Aprons
Capes and Ponchos
Compression Garments
Gowns
Shoes
Shoe Covers
Slippers and Slipper Socks

Chair Pads
Elevators, Rolls and Wedges
Heel / Elbow Protectors
Mattress Overlays
Pillows

Chemicals and Solutions
Clinical Analyzer Calibrators and Reagents
Clinical Laboratory Accessories
Controls
Laboratory Glassware and Plasticware
pH Indicators
Specimen Collection
Test Kits

Blood Pressure
Conductive Gel and Cream
Diabetes Monitoring
Diagnostic Accessories
Diagnostic Instrument Lamps
Diagnostic Recording Paper and Film
Optometry
Oximetry
Scales and Body Composition Analyzers
Scopes
Sensory Tools
Stethoscopes
Thermometers
Ultrasound
Urinalysis

Connector Tubing
Drainage and Suction Accessories
Suction and Aspiration Systems
Suction Canisters and Liners
Suction Instruments

Beds
Instrument and Solution Stands

Gloves

Bags
Batteries
Detergents
Dispensers
Facial Tissues
Floor Mats
Laundry
Pads, Sponges and Task Wipes
Paper Towels
Toilet Seat Covers
Toilet Tissues

I.V. Poles
I.V. Therapy Accessories
Tourniquets

Briefs and Diapers
Liners
Underpads

Identification Bands

Cleaners and Solutions
Instrument Accessories
Knives and Scalpels
Skin Markers
Tongue Depressors

Needles and Syringes Accessories
Sharps Collectors
Syringes

Measuring Devices
Office and Mailing Envelopes

Nutritionals
Nutritionals Accessories

Casting
Immobilizers, Splints and Supports
Orthopedic Accessories

Barriers
Enema Bags and Kits
Ostomy / Hernia Belts
Ostomy Accessories
Ostomy Pouches

Ear Wash Systems
Feminine Protection
Hair Care
Hair Removal
Mouth Care
Nail Care
Personal Hygiene Accessories
Skin Care
Washing Equipment

Over the Counter
Pharmaceutical Accessories

Exercise Equipment
Self-Help Aids
Treatments

CPR Face Shields
Cylinders and Cylinder Carts
HME
Humidifiers and Nebulizers
Mouthpieces
Respiratory Accessories

Sterilization Accessories
Sterilization Packaging

Blankets
Equipment Drapes and Covers
Facial Tissues
Paper Towels
Procedure Drapes and Sheets
Procedure Towels
Sheets
Table Paper
Washcloths

Bags and Meter Bags
Bedpans
Catheters and Sheaths
Irrigation Trays
Urological Accessories

Basins
Carafes and Pitchers
Drinking Utensils
Eating Utensils

Advanced Wound Care
General Wound Care
Wound Measuring Devices

Skin Closure Strips

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Direct Medical
99 Wall Street Suite 2115
New York, NY 10005
info@directmedical.com

Direct Medical is for informational purposes only and should not be used as medical advice, to diagnose, or treat patients. The use of this website is subject to terms and conditions.